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Home»Business»Roundtable Report: The Human Touch – Rethinking Marketing in the Age of AI and Emotions
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Roundtable Report: The Human Touch – Rethinking Marketing in the Age of AI and Emotions

By March 25, 2025No Comments4 Mins Read
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The way businesses develop their marketing strategies is changing. The relationship between brand equity and lead generation has become an important driver for ensuring success.

At the latest roundtable sponsored and hosted by Sandbox in Nottingham, a specially captivated panel discusses the various paths to selling your business.

panel:

Tracey Burridge, Sandbox
Kylie Elson, Sandbox
Emily Tomlinson, John Pie
Jof Walters, no code
Donna Goodwin at Victoria Centre
Victoria Centre, Nigel Wheatley
Leah Bradley, vformation
Mirza Baig, LTS Global Solutions
Diana Portman, Tinkatz
Anna Murphy, ARC System
Alain White, fresh logistics

In the rapidly evolving landscape of modern marketing, our panel said it witnesses deep changes that go far beyond technological innovation. The post-pandemic world has revealed critical truths. Successful marketing is no longer about the accuracy of digital channels and algorithms, but about creating authentic, emotionally resonating connections.

Digital Awakening
The Covid-19 pandemic has accelerated digital marketing every few years, if not decades, our experts said. Companies that once hesitated to fully adopt digital strategies suddenly realized they were completely dependent on online platforms. But this digital revolution has provided incredible insights. Technology alone is not enough. most

Sandbox’s Tracy Bridge and Kylie Elson welcome guests

A successful brand is one that understands the delicate balance between digital efficiency and the human experience.

Amazing statistics have been developed. Approximately 95% of purchase decisions are subconscious and driven by emotions. The revelation challenges traditional data-driven approaches, suggesting that marketing is more about storytelling, connection and authentic engagement than about numbers, the panel said.

Emotional economy
The panel thought modern consumers were refined. They’re not just looking for products. They are looking for experiences, connections and brands that match their values. This shift has transformed marketing from a transactional process into an emotional journey. Brands that can create fans as well as customers are truly successful brands.

Our panel called out an example of PF in the retail sector. Online shopping offers convenience, but there is a growing desire for concrete and memorable experiences. Consumers want to remind us, touch, feel and interact with us, not just digital consumers, but we are essentially social creatures.

AI: Strategic partners, not exchanges
Artificial intelligence is perhaps the most important technical disruption in marketing, the panel said. However, the most advanced companies view AI as a powerful augmentation tool rather than an alternative to human creativity. AI can handle time-consuming tasks, provide deep data insights, streamline processes, and unleash human marketers with a focus on strategy, creativity and emotional intelligence.

Interestingly, the panel noted that the younger generation is already developing a nuanced relationship with AI. New research suggests that children aged 16-19 years old use AI as descriptors for fraudulent or poor quality content. This is an indicator that technology must help human connections, rather than replacing it.

Build authentic brand equity
Our panel saw that successful marketing needs several important strategies.

Consistency is King: Authenticity to maintain consistent brand audio across all channels: Understand audiences who show the human side of your brand

The future is human
Looking ahead, the most successful marketing strategies are those that seamlessly integrate technological innovation with deep emotional intelligence. They said that brands must become storytellers and create stories that resonate beyond mere product features.

This does not mean abandoning data or technology. Instead, use these tools to create a more meaningful, personalized experience. The goal is to move from mass communication to individual connections, and from transactions to relationships.

A call to action
For marketers, entrepreneurs and business leaders, the message was clear. We embrace technology, but we never lose sight of the human element. The most powerful asset of your brand is not its algorithm, but its ability to create authentic emotional connections.

The future of marketing is not about choosing human touch and technological innovation, but about mastering the technology that combines both.

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