Customers in technology development, imaging, travel, beauty, and healthcare leverage Alibaba Cloud’s infrastructure and AI solutions to drive efficiency while transforming industry experiences. Our “Cloud + AI” strategy accelerates external client revenue, delivering double-digit public cloud growth and triple-digit year-over-year growth. AI-related product revenue increases for fifth consecutive quarter in Hangzhou, China – Media OutReach Newswire – December 9, 2024 – AI, Alibaba Cloud, Alibaba Group’s intelligence backbone, where market demand for digital technology continues , continues to lead innovation across a variety of industries, from technology development, imaging and travel to beauty and healthcare.
Alibaba Cloud leverages a robust “Cloud + AI” development strategy to significantly increase revenue for external clients. This includes double-digit growth in public cloud services and the fifth consecutive quarter of notable triple-digit growth in sales of AI-related products, according to the latest September quarter results.
In 2024, organizations are rethinking their operations and customer engagement strategies using Alibaba Cloud’s cutting-edge cloud solutions. From our revamped AI infrastructure to our unique Qwen LLM series and advanced AI analytics, these technologies and products have grown beyond mere operational tools. These will catalyze digital transformation and improve customer experience and operational efficiency across Asia.
Selina Yuan, president of international business at Alibaba Cloud Intelligence, said, “We are excited that our robust cloud infrastructure and AI products can empower organizations across industries and further drive transformation in 2024 with our partners. As a company that leads the cloud,” he said. As a service provider in Asia, we help our customers power their operations and deepen their connections with consumers, and work with our ecosystem partners to unlock the potential of AI and cloud technologies for businesses of all sizes. I will continue to do my best to get the most out of it. ”
Supporting innovation in Japanese LLM
In Japan, Lightblue, a startup from the University of Tokyo that develops AI solutions such as image analysis and natural language processing with the aim of democratizing AI, is supporting the development of a Japanese LLM using Alibaba Cloud’s Qwen.
By leveraging Alibaba Cloud’s advanced architecture and training capabilities, Lightblue was able to enhance its services for East Asian languages, especially Japanese. The company also adopted other cloud solutions from Alibaba Cloud, such as Elastic Compute Service, Server Load Balancer, and Object Storage Service, which provide efficient and secure cloud services.
This collaboration highlights Alibaba Cloud’s commitment to supporting technology startups pursuing innovative goals.
“Qwen on Alibaba Cloud has proven to be the best publicly available option to support Japanese. Using Qwen to fine-tune LLM significantly improves its accuracy. This collaboration will improve our AI solutions and advance our mission to democratize technology in East Asia,” said Shunichi Taniguchi, Director and Principal Scientist at LightBlue. I am.
Revolutionizing image capture with greater flexibility
In Malaysia, Pictureworks, a leading provider of innovative photo imaging solutions, leverages Alibaba Cloud’s extensive AI and cloud technologies to revolutionize the flexibility and quality of high-resolution image capture.
The collaboration has been successfully implemented in seven major tourist attractions across Asia, with additional projects underway. Specifically, Pictureworks leveraged Alibaba Cloud’s robust and secure technology to create over 150,000 photos at an award-winning Hong Kong theme park.
Key solutions provided by Alibaba Cloud include artificial intelligence platform (PAI), functional computing, and object storage services (OSS). PAI is designed to streamline the machine learning lifecycle and provides fully managed services for deploying machine learning models. This allows Pictureworks to quickly adjust AI models as needed within tight timelines.
“Alibaba Cloud technology has fundamentally changed the way images are captured at Pictureworks,” said Sharon Tse, CEO of Pictureworks. It allows us to create high-quality photos without relying on traditional setups such as screens. This innovation not only enhances the quality of our work, but also makes it more authentic. You can also enrich your customer experience by creating dynamic photo memories with . ”
Transform your travel experience with significant cost savings
Singapore-based Atlas, an innovative B2B travel technology provider, leverages Alibaba Cloud’s infrastructure and AI advances to serve a wide range of travel merchants and low-cost airlines around the world. By leveraging Alibaba Cloud’s LLM Qwen and Model Studio platforms, Atlas has implemented a digital chatbot to provide 24/7 customer support and efficiently respond to partner inquiries regarding the booking process and payment options. I am.
Since partnering with Alibaba Cloud in 2021, Atlas has achieved an impressive 45% reduction in operational costs. This partnership has enabled Atlas to evolve from a Singapore startup to an industry powerhouse, transforming the low-cost flight market with its cutting-edge travel platform.
“Alibaba Cloud has played a key role in Atlas’ rapid expansion by providing a scalable and secure infrastructure. We were attracted to Alibaba Cloud primarily because of its ease of use for developers. Now, our collaboration has expanded into the field of AI, which has significantly increased efficiency and improved the customer experience.” Mary, CEO and CEO Li said.
Strengthening customer interaction in skin care
Drunk Elephant, a famous skincare brand acquired by Shiseido in 2019, has introduced Alibaba Cloud’s latest foundation model Qwen-max into a new customer chatbot called DRUNKGPT to enhance customer interaction in China. did. This AI-powered skincare assistant responds to your inquiries for product recommendations and skincare tips 24/7 with subtle, personalized responses. This collaboration aims to deliver richer brand experiences through innovative digital engagement opportunities.
To improve response accuracy and relevance, DRUNKGPT is further trained on the brand’s knowledge database, using supervised fine-tuning (SFT), search augmentation generation (RAG), vector recall, and multi-agent frameworks.
“By leveraging Alibaba Cloud’s advanced AI technology, we can create a more personalized and responsive experience for our customers,” said Andy Cai, Drunk Elephant China Brand Director. We are excited about DRUNKGPT’s potential to transform the way we connect with people.” . ”
AI nutritionist with personalized tips
Haleon China, a prominent consumer health company, leverages Alibaba Cloud’s large-scale language model (LLM) Qwen and search augmented generation (RAG) technology to create a specialized AI nutrition assistant called iNutrition for Chinese consumers. We are launching a solution. This AI-powered expert accurately interprets consumers’ questions and provides valuable nutritional guidance. It was born from the integration of Qwen’s robust capabilities and Haleon’s extensive in-house nutritional knowledge base.
“By integrating Alibaba Cloud’s large-scale model Qwen with the internal knowledge base that Haleon has accumulated over many years, we will be able to provide one-on-one service to consumers and provide nutrition that is more closely tailored to each consumer’s individual circumstances. and health advice,” said Bing Liu from Digital &. Technical Director of Haleon Greater China.
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