New York, New York – June 23, 2025 – (Seaprwire) – As businesses adapt to our digital world, strategic implementation of artificial intelligence (AI) has become a priority. Shruti Tiwari, product leader in data science technology at Dell Technologies, helps businesses improve their strategies for AI-driven business transformation. With her expertise in AI product management and business strategy, she is implementing technology solutions that improve efficiency and customer experience while focusing on the broader business impact.
Over a decade-long career, Tiwari’s experience shows a combination of technical insight and strategic foresight. Her approach to improving operations is defined by her extensive background in corporate strategy, business transformation and technology adoption.
From strategy to execution: Modernize customer service through artificial intelligence
Currently, Shruti Tiwari is AL Product Manager at Dell Technologies, driving AI innovation and customer service innovation. In this role, she owns the end-to-end vision, strategy and execution of AI/ML power products, leads a team of data scientists and ML engineers, and works with business and technical teams beyond functionality for product delivery.
Shruti’s work has transformed customer support by streamlining customer interactions and optimizing agent efficiency through AI-driven solutions. One notable project she led was the expansion of the AI intelligence engine, allowing agents and customers to resolve technical inquiries across different channels. Additionally, she led initiatives to help agents prioritize emails, streamline the support process and improve response times.
Her work has created a significant impact by providing intelligent, context-conscious, consistent troubleshooting solutions across multiple support channels. Beyond technical implementation, Shruti has helped to align AI innovations with Dell’s business goals, develop AI roadmap, secure executive buy-in, and identify strategic product opportunities to improve customer self-service penetration.
Strategic impacts in AI and business transformation
Before pushing for improvements to customer service products, Shruti Tiwari played a key role in shaping Dell’s AI strategy. She identified growth opportunities, defined market positioning, and guided long-term plans for technological advancement.
Her work included market size, competitive analysis and ecosystem research in generating AI and AI inference. She assessed key players and startups in trends and strategic partnerships, learned best practices in data management, and helped transform AI across the company.
Before Dell, Tiwari served as Director of Strategy & Operations at Ey-Parthenon, where he advised Fortune 500 companies and private equity clients on organic and inorganic growth strategies and data-driven business transformation. Her strategic insights have helped companies unlock millions of dollars in revenue and cost-saving opportunities, optimize operations, and integrate data-driven decision-making. Her work at Ey-Parthenon demonstrated her ability to analyze market trends, identify opportunities, and develop practical strategies to drive business growth.
Her career began with Power Grid. There, they leveraged technology to increase operational efficiency and reliability, and sparked a passion for technology-driven business transformation. This experience, coupled with her tenure at Ey-Parthenon, has shaped her approach to fostering growth, operational excellence and strategic decision-making in AI and emerging technologies.
Industry Leadership and Influence
Beyond her role at Dell, Shruti Tiwari is a passionate contributor to the broader technology ecosystem, actively shaping the future of AI through mentorship, industry awareness and thought leadership.
As a mentor at ADPLIST, she provides guidance to aspiring product managers, provides insight into AI product management, career development, and navigates the complexities of the tech industry. Her mentorship bridges the gap between technical expertise and strategic execution, empowering the next generation of product leaders. Recognizing her influence, she was chosen as one of the top 10 mentors on Adplist, highlighting her commitment to giving back to the community.
Tiwari has been a judge of several well-known industrial awards, recognising cutting-edge innovations in automation and digital transformation. Her review roles include:
2024 Artificial Intelligence Excellence Award
2024 Globee Awards for Disruptors
2024 Globee Awards for Technology
In addition to mentoring and review, Tiwari is a certified thinking leader in AI strategy and product management. She is actively sharing her expertise on platforms like ShareBird, working on key questions about AI product management.
Her perspective has also been featured in major publications. It is titled in her article in The Guardian Vibes Framework: How companies can build victory AI strategies and why it is importantshe outlines a practical framework for organizations to align AI initiatives with business goals, highlighting strategic clarity and responsible innovation.
What’s next for AI and business operations?
As businesses expand their use of AI, debates about transparency, ethical deployment and accountability remain central. Shruti Tiwari emphasizes that AI isn’t just about doing things faster or more efficiently. It’s about unlocking a whole new way of manipulating and creating value. Thoughtful implementations should align with business priorities, customer expectations and ethical considerations to promote meaningful impact.
Tiwari continues to prioritize solutions that enhance human expertise. As automation becomes wider, her work serves as a guide to how companies can responsibly adopt technology while keeping their customer needs at the center of their work.
With AI-driven technology moving forward quickly and pushing the boundaries of what is possible, leaders like Shruti Tiwari are shaping how businesses implement and scale their solutions. By finding the right balance between automation and personalized services, she is rethinking how companies not only optimize operations, but also provide value and engage with customers in a whole new way.
For media contacts, please contact us at shruti.hdr/at/gmail.com or visit her LinkedIn Profile
23/06/2025 The spread of financial press releases sent by EQS News.
The Publisher is solely responsible for the content of this announcement.
