Appia customers, including autism, Century Fire Protection, Hitachi, the Texas Department of Public Safety and the University of South Florida, have seen transformative outcomes from this first approach to the process.
APPIAN’s customer AI adoption increased 7.9 times the previous year to handle more items through AI-powered document extraction. Additionally, 70% of APPIAN Cloud customers already use AI agents in advanced integrated applications, from AI-AI assistance to process modeling to AI agents.
The latest product release allows customers to embed AI in any interface and enhance processes from within. Appia customers, including autism, Century Fire Protection, Hitachi, the Texas Department of Public Safety and the University of South Florida, have seen transformative outcomes from this first approach to the process.
Autism treats children with autism spectrum disorder. Their manual intake process allowed patients to wait up to six months for care. APPIAN reduces intake times by 83%. Praise Autism implemented APPIAN AI in just three weeks to extract diagnostic information from unstructured medical documents and ensure that accurate medical information is reflected to ensure compliance and accelerate the intake process. And because of APPIAN’s private AI approach, they comply with HIPAA and other privacy standards. Now they provide faster care for patients in need.
Century Fire Protection has a team of people who manually process thousands of invoices and order acknowledgements, allowing them to frequently miss out on early payment discounts. APPIAN’s customer success team has built a payable application for accounts that automatically classifies documents and extracts data using APPIAN AI. This new approach reduces invoice processing time by 36% and reduces the discounts you missed by 50%.
As a multinational company with a diverse portfolio spanning digital systems, electricity, healthcare and more, Hitachi has recognized the opportunity to optimize internal processes. To further enhance data integration, cross-sell visibility and creating compelling sales proposals, Hitachi has partnered with Appiamen. Through this partnership, Hitachi ensures that AI integrates systems, receives high-quality data while accelerating pipeline automation and application development. The program is expected to achieve a 20% reduction in operating expenses, a 60% improvement in time to market, and an increase in sales productivity modelled sales operations through data notified by AI and process automation.
The Texas Department of Public Safety has deployed a generated AI chatbot to streamline the procurement process. The APPIAN chatbot uses internal data to provide procurement personnel with immediate access to regulatory information and guidance on state contract procedures. By placing comprehensive procurement data at the fingertips of more than 10,000 stakeholders, APPIAN AI provides the efficiency needed to serve the Texas DPS.
The University of South Florida (USF) Academic Advisor uses APPIAN AI to provide faster and more personalized support to students. Advisors query the USF data fabric via generic AI chatbots that answer student case questions and generate meeting agendas, action plans, and follow-up emails. APPIAN AI saves advisors time with each 30-minute meeting, regains that time in connection with students. Within two months, USF deployed APPIAN to advisors serving up to 50,000 students per year.
“AI is the most powerful when embedded in a process and does not work alone,” said Randy Guard, chief marketing officer at APPIAN. “Our customers have proven that embedding AI agents within the process optimizes operations, improves accuracy and maximizes results in governed and accountable ways.”
Using AI makes processes more powerful, and AI is more powerful in processes. Learn more about how APPIAN customers are making AI work and driving process transformation.
About Affian
APPIAN is a process company. We provide a software platform that helps organizations to reduce costs, improve customer experiences, and carry out better processes that will help them achieve a strategic edge. Working on client success, we serve many of the world’s largest companies across the industry. For more information, please visit appian.com. (NASDAQ: APPN)
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