AI is no longer a seasonal flavor, but a reality at scale. AI will turn into business value in 2025

New Delhi, Dec 29 (PTI) Artificial intelligence (AI) is moving from a passing trend to a widespread reality, with the potential to increase efficiency, generate revenue and create entirely new roles across industries. has received attention, but there are concerns about its use and impact. I still had work to do.

Gone are the days when it was just a buzzword. AI is now an integral part of business strategies across a variety of sectors. However, little is known about the full extent of the impact of AI on employment, including the implications for intellectual property, data ownership and privacy, and who is responsible in the event of an accident or disaster caused by the use of AI. The same goes for the question of responsibility.

As technology becomes increasingly human, organizations are now striving to unlock business value through innovative ways to engage with customers and employees, increase operational efficiency and generate new revenue streams, Wipro said. CIO Anup Purohit said.

“We are working towards a future where AI is seamlessly integrated into day-to-day operations, beyond the honeymoon phase and into maturity,” he said in an interaction with PTI.

“This growth is not limited to technology companies; traditional sectors such as banking, finance, and healthcare are also gradually integrating AI to improve operational efficiency and increase customer engagement.

“AI is no longer a seasonal tradition, it is now a reality at scale. AI is gaining momentum across all business areas and sectors. Even they are looking forward to the introduction of AI.

“Today’s CIOs are changing their approach from POC to executing initiatives at scale… Solving real business problems and cutting through the noise while managing costs to transform the GenAI ‘trend’ into business To convert it into value,” Purohit said.

However, according to Nasscom, Indian companies need to scale AI by expanding the scope beyond basic virtual assistants and predictive analytics to a combination of scalable use cases based on AI technology.

“With the global AI market valued at approximately USD 235 billion and projected to grow to over USD 631 billion by 2028, AI is redefining industries and economies. From advanced healthcare solutions, the possibilities seem endless with technologies such as quantum computing and federated learning. We are poised to redefine the landscape and open new frontiers,” said Atul Soneja, COO, Tech Mahindra.

*Agentic AI: The new frontier of autonomous intelligence

Futuristic movies where technology takes over human jobs are set to become a reality by 2025 as more companies adopt agent AI to handle mundane and repetitive tasks.

Dr. Arun Parameswaran, Sales Director, Salesforce India, believes that 2025 will mark the true dawn of agent AI. This is a new era in which AI systems move beyond reactive assistants to proactive, autonomous agents that can transform customer engagement, business efficiency, and decision-making. To make.

“We will see AI agents working collaboratively to transform productivity and redefine problem solving at an unprecedented scale. The future is about more than just using AI. “You’ll create and customize agents that work with you to understand and carry out tasks and decisions in both personal and business settings,” he said.

Purohit said AI agents will significantly enhance business processes by improving efficiency and customer service.

*Sky’s the Limit: Cloud computing skyrockets with AI

In addition to AI, cloud computing continues to gain traction. Leading companies such as Amazon Web Services and Microsoft Azure are expanding their footprint in India to meet the growing demand for scalable and flexible IT solutions. Moving to cloud services allows businesses to innovate faster and respond more effectively to market changes.

According to research firm IDC, India’s overall public cloud services market is expected to reach USD 24.2 billion by 2028, growing at a CAGR of 23.8% from 2023 to 2028.

“The integration of AI and cloud services allows businesses to quickly scale AI models, manage extensive datasets in real-time, and gain insights for smarter decision-making.

“By combining AI and cloud services, companies can innovate faster, respond more flexibly to market changes, and maintain long-term competitiveness,” Purohit said.

*Adapt or fade: Upskilling is essential in the AI ​​boom

Rapid advances in technology are also reshaping the work landscape, with demand for skilled talent set to soar as AI continues to redefine work roles across sectors.

“With the rapid deployment of AI-driven solutions, the industry will soon see a gap between demand and supply of skilled talent.

Future professionals will need to build deeper business and communication skills such as listening, problem-solving, and domain-specific expertise to leverage AI to solve complex business problems.” said Purohit.

Future professionals will need a strong mix of technical expertise and soft skills such as adaptability, emotional intelligence, and strong communication skills.

As companies increasingly rely on AI-driven solutions, there is a critical need for talent who can bridge the gap between technology and business strategy.

“AI/Gen AI will impact knowledge work (white-collar jobs) in ways that no previous technology could. It will transform knowledge work (what) and how people work ( All companies will need to continually define what’s next to stay competitive,” TCS CTO Harrick Vin said on PTI. said in an interview.

Future roles will require higher levels of critical thinking, design, strategic goal-setting and creative problem-solving skills, he said.

“This has different meanings in the context of different types of work. For example, in the software DevOps space, teams use basic scripts to provision and configure infrastructure, low-level monitoring configuration and tracking metrics, etc. “We will start deprioritizing skills. Instead, we will focus on analyzing product requirements, defining acceptance criteria, and designing software and architecture,” Vin said.

For professionals entering the technology industry in 2025, he listed three key and most needed skills. Critical thinking/analysis. Techno-functional skills for applying computational thinking and techniques to solve problems in complex domains.