IT Leaders flag security and privacy is concerned in the adoption of Agent AI

Diving briefs:

IT leaders have shown enthusiasm for AI agents, but they are concerned about the shortcomings of technology and impediments to implementation. a Snaplogic investigation Released on Wednesday.
Almost 85% Decision makers say they trust AI agents to complete tasks comparable to human workers. 1,000 IT decision makers discovered. Around it 4 in 5 rEspontens said they believe it IT department You will benefit most from adoption.
Concerns are brewing as companies aim to deploy technology. Data security and privacy concerns were the most cited barriers to recruitment, followed by challenges in integrating legacy technologies, lack of employee understanding, and the horrors of AI hallucination.

Dive Insights:

This year’s AI flavor is Agent. Technology providers are driving technology, and businesses are interested.

Almost 80% of IT leaders are planning to invest at least $1 million According to this year’s AI agent, Snaplogic’s investigation. The majority of organizations will use their investment to deploy Over 12 AI agents in the next 12 months.

The technology has the potential to transform IT operations, but other departments also rely on agents.

Walmart uses An AI agents supporting merchants Finding the source of supply management issues, executives said during a revenue call in February. Accenture’s Marketing Pros They also use this technology to create campaigns. Toyota Motor Corporation We use agents to help you manage your knowledge.

Analysts warn that companies that move their initiative forward without solid governance and security foundations could end up poorly.

Gartner predicted 4 eThe enterprise violations go back Abusing AI agents in The next three years. rEsearch Firm Forrester expects 3 from four companies Attempts to build agents have failed this year, and ultimately rely on consultants.

Most organizations are still laying the foundations at the moment. nearY 9 in 10 It Pros says of their organization Tech Stack requires an upgrade Before deploying the AI ​​agent, tray.ai sUrvey found.

Successful AI recruitment requires change management practices to address employee behavior.

Approximately 2 workers in five Report discomfort Submitting AI-generated work,The quality of the AI-generated work is compared to its own, Pegasystems Report. Employees are also concerned about the reliability, accuracy and transparency of the technology.