“The convergence of generative and conversational AI has ushered in a new era of possibilities for AI agent platforms.” – Jim Lundy, CEO and Principal Analyst, Aragon Research
Since then, Generative AI has significantly enhanced the conversational capabilities of intelligent virtual agents. Cutting-edge solutions personalize the customer journey and improve the customer experience. Companies should look for solutions that use models pre-trained with a glossary relevant to their specific use case. When implementing generative AI solutions, it is important to understand the data and information security implications.
The advent of large-scale language models (LLMs) such as Google Gemini Ultra, OpenAI GPT-4, and Meta’s LaMDA has revolutionized conversational AI and transformed it into what Aragon Research now calls agent platforms. These platforms leverage LLM to enable companies to build and deploy sophisticated digital agents that can handle a wide range of tasks.
This globe report covers ADA, Aisera, Amelia, Avaamo, AWS, Boost.ai, Cognigy, Druid, Google, Kore.ai, Liveperson, Microsoft, Omilia, Onereach, Openstream, Oracle, Rul.ai, Salesforce, UIB, Uniphore , Yellow.ai.
“The convergence of generative and conversational AI is ushering in a new era of possibilities for AI agent platforms.” jim randyCEO and lead analyst at Aragon Research. “Enterprises need to carefully plan the types of agents they need and select vendors that align with their specific use cases and business outcomes.”
The 2025 AI Agent Platforms Report emphasizes that each provider offers a variety of capabilities and that businesses should prioritize their specific needs and desired outcomes when choosing a vendor. It also emphasizes the importance of professional services during the early stages of virtual agent deployment and training.
About Aragon Research
Aragon Research provides high-impact visual research, consulting, and advisory services that provide companies with the insights they need to make better technology and strategy decisions. Aragon Research serves both enterprise and provider clients, covering cloud, digital and emerging technologies. For more information, please visit http://www.aragonresearch.com.
media contact
Paula QuirosAragon Research, 650-285-9889, (email protected)aragonresearch.com
Source Aragon Survey
