Press Release – Digital Island
This partnership allows Digital Island customers to access Verints on a best-in-class open contact center as a service (CCAAS) platform designed to deliver faster AI business outcomes at scale, designed to help businesses streamline customer interactions.
Digital Island, a leading New Zealand provider of cloud communications and contact centre solutions, today announced its strategic partnership with Verint® (NASDAQ: VRNT) with CX Automation Company™ to bring the next generation of customer experience (CX) automation and AI capabilities to New Zealand businesses.
This partnership allows Digital Island customers to access Verint’s best-in-class open contact center as a service (CCAA) platform. It is designed to speed up the outcomes of large-scale AI businesses, allowing businesses to streamline customer interactions and deliver a differentiated service experience.
“Verint’s market-leading AI and automation capabilities perfectly complement the high-touch service model,” said Leon Sheehan, CEO of Digital Island. “New Zealand companies are facing increased pressure to reduce costs and improve service quality. Combining the expertise in Omni-Channel Contact Centre Solutions with Verint’s powerful open platform, this partnership will help achieve more business while increasing client efficiency, flexibility and operational excellence.”
Only the second partnership in New Zealand, as Verint’s official partner, Digital Island has gained exclusive access to best-in-class AI automation capabilities, including intelligent virtual assistants, knowledge management and workforce optimization. The partnership follows a return to personal ownership of Digital Island, led by current CEO Leon Sheehan, and together with renowned business entrepreneur James Reeves, demonstrates a renewed commitment to agility, innovation and client-centric delivery.
“We are pleased to announce that we are committed to providing a range of services and services to providing services that are important to us,” said Michael Stelzer, Verint Vice President of Aunz. “Our technology, including the growing technology of specialized bots, brings enhanced data intelligence and AI-driven analytics capabilities to the digital island’s growing New Zealand customer base, providing significant value and driving better business outcomes.”
About Digital Island
Digital Island is a specialized provider of cloud communications and contact centre solutions in New Zealand. Digital Island is committed to delivering flexible, scalable customer-first technology, allowing organizations to innovate, improve efficiency and deliver outstanding customer experiences.
Content sourced from scoop.co.nz
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