bloomington, minnesota, November 21, 2024 /PRNewswire/ — C1, a global technology solutions provider focused on improving the connected human experience, today releases a comprehensive report titled “The Era of the AI-Powered Connected Human Experience is Underway.” I did. This report details how organizations across multiple industries are rapidly integrating generative AI to improve automation, create new products and services, software development, and collaboration.
The report features insights from more than 500 decision makers in sectors such as finance, healthcare, education and manufacturing, highlighting the widespread role AI already plays in modern business strategy. I am.
Key findings reveal widespread adoption of generative AI.
100% of organizations surveyed have established new KPIs to monitor their generative AI applications, with a focus on improving interaction quality. 99% are accelerating their AI adoption plans, and 51% of leaders are significantly accelerating the integration of AI across their operations. 80% of organizations believe generative AI is essential to improve employee collaboration and work quality. 76% of organizations believe AI is essential to improving the quality and experience of customer interactions.
Generative AI has become an important productivity tool for many organizations. Survey respondents say their organizations already rely on it for key activities such as:
85% To increase automation 84% To co-create products and services 84% To support code development 68% To virtual assistant/co-pilot
The report also found that 90% of organizations believe AI will improve the human experience in the workplace, with many adopting advanced virtual assistants, automation solutions, and co-developed tools that support dynamic workflows. It also points out that
“C1 is dedicated to empowering organizations through AI-powered solutions that bridge the employee, student, patient, and customer experiences,” he said. mark langankiChief Technology Officer, C1. “Our research and customer engagement across key industries such as healthcare, education, and finance shows that generative AI adoption is successful and strengthens the core fundamentals of collaboration, networking, and security.C1 ‘s technology, professional and managed services expertise and proven delivery experience enables our customers to drive business results from new technologies.”
Addressing the potential risks of generative AI adoption
As with any new technology, business leaders need to be aware of the potential risks and challenges associated with implementing generative AI. The report identifies key areas for organizations to pay attention to, including data privacy, intellectual property concerns, and cybersecurity risks. Respondents also noted concerns about the “lack of skilled professionals in developing, deploying, and maintaining AI.”
The findings demonstrate awareness of these challenges and actions being taken to avoid them. 65% of survey respondents said their organizations have revised their cybersecurity protocols to address emerging AI-related risks. This cautious approach emphasizes the importance of strategic AI planning and implementation.
Realizing value from AI generated by diverse sectors
When new technologies emerge, initial use is often limited to a few industries or vertical markets. However, when it comes to generative AI, many departments are successfully leveraging this technology to enhance their operations, according to C1 research. These industries report “high” to “very high” usage of generative AI.
Education: 65% Finance and Insurance: 68% Healthcare: 81% Hospitality: 68% Manufacturing: 75% Public Works: 86%
The breadth of these early adopters shows the speed at which organizations are evaluating generative AI across a wide range of industries and organizations.
Generative AI first mover advantage
According to C1, the implications of being a pioneer in generative AI are potentially significant. “Organizations that are learning from implementing generative AI have an advantage over organizations that are not using some type of generative AI-based capabilities. Organizations that are cautious in implementing AI risk falling far behind.”
Early adopters are also the first to learn what it takes to be successful with this powerful new feature. Leaders of organizations that have started generative AI initiatives say that “delivering quality experiences for employees and customers requires a village of expertise and experience in addition to a platform approach.” Masu. 86% of respondents agree that “obtaining integrated employee experience and customer experience solutions from a single technology and business partner is important to ensure the best employee and customer experience.” I agreed.
As the growing deployment of generative AI reshapes industries, C1’s edge research serves as a critical resource for business leaders working to create seamless, technology-enhanced human experiences. The full report is available on the C1 website (https://www.onec1.com/c1-edge-generative-ai).
About C1
C1 is a global technology solutions provider that improves the human connected experience, transforming industries by creating connected experiences that have a lasting impact on customers, teams, and communities. Every day, more than 6,000 customers use C1 to build meaningful connections through innovative and secure experiences. C1 works with nearly half of the Fortune 100 companies, providing solutions with a total lifecycle approach. The company has more than 5,600 technical certifications for thousands of engineers across the country. North America and Indiaincluding three customer success centers. For more information, please visit onec1.com.
For more information, press the information below.
Kim Espinosa
(email protected)
832.721.0087
Source C1
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