Humanity has begun “integrating” Claude, which allows AI to talk directly with their favorite daily work tools. Additionally, the company has launched an enhanced “advanced research” feature to dig deeper than ever before.
Starting with integration, this feature is based on the technical standard humanity (Model Context Protocol, or MCP) released last year, but it will be much easier to use. Previously, setting up this was a bit technical and local. Now, developers build secure bridges to allow Claude to securely connect to apps on the web or on the desktop.
For Claude end users, this means you can connect to a growing list of popular work software. It immediately includes support for 10 big names from Atlassian Jira and Confluence (Hello, Project Managers and Dev Teams!), Automation Powerhouse Zapier, CloudFlare, Customer Comms Tool Intercom, Asana, Square, Sentry, Paypal, Linear, and Plaid. Stripe and Gitlab will be joining the party soon.
So, what’s the big deal? The real advantage here is the context. When Claude checks the history of a project in Jira, reads the team’s knowledge base in Confluence, or checks for task updates in Asana, it stops guessing and starts to understand what you’re working on.
“Connecting tools to Claude allows you to understand project history, task status, organizational knowledge and take action across all surfaces,” explains humanity.
They said, “Claude will become a more informed collaborator and help you execute complex projects in one place with expert support at every step.”
Let’s see what this actually means. When you connect Zapier, suddenly Zapier’s workflow gives Claude the key to thousands of apps linked. Conversationally, you can ask Claude to trigger complex sequences. Grab the latest sales numbers from hub spots, check the calendar, and liven up some meeting notes without lifting your fingers with those apps.
For teams using Atlassian’s Jira and Confluence, Claude can be a serious helper. Think about drafting product specifications, summarizing long confluence documents and not having to go through them, or even creating a batch of linked Jira tickets at once. Analyzing project data can even identify potential obstacles.
Additionally, if you use Intercom for customer chat, this integration could be a game changer. Intercom’s own AI assistant, Fin can work with Claude to do things like automatically creating bug reports in Linear if a customer flags an issue. You can also ask Claude to sift through the intercom chat history to find patterns, debug tricky issues, or summarise what the customer is saying.
Humanity also makes it easier for developers to build these connections even easier. They believe that using their tools (or platforms like CloudFlare that handle tricky bits like security and setup), developers can spurt custom integrations with Claude in about 30 minutes. This could mean connecting Claude to the company’s own internal systems or specialized industry software.
Beyond the integration of tools, Claude gets a serious research upgrade
In addition to these new connections, humanity has given a serious boost to Claude’s research capabilities. You can already search for web and Google Workspace files, but the new “advanced research” mode is built when you really need to dig deeper.
Flip this advanced mode switch and Claude tackles big questions in a different way. Instead of one big search, we intelligently break down requests and thoroughly investigate each part. This uses the web, Google Docs, tap on the app you connected via integration, then summarize it in a detailed report.
This deep excavation will take a little longer now. Many reports may only take 5-15 minutes, but humanity says that in truly complex research Claude could be working for up to 45 minutes. It may take a while, but compared to the time spent grinding it manually in that study, it starts to look quite attractive.
The important thing is to be reliable in the results. If Claude uses information from any source, whether it’s a website, internal documentation, Jira tickets, or Confluence pages, it will go back directly to the original and provide a clean link. No more wondering where AI has come from. You can check it yourself.
These glossy new integrations and advanced research modes are rolled out in beta for Anthropic’s paid Max, teams and enterprise plan people. If you are using Pro Plan, don’t worry – access is quickly going your way.
Also worth noting: the standard web search feature within Claude is now available anywhere for everyone on any paid Claude.ai plan (Pro and Up). There are no further geographical restrictions on the front.
Putting it all together, these updates and integrations show that humanity is serious about making Claude seriously useful in a professional context. By providing a more powerful way to connect directly to the tools they already use and analyze information, they are pushing Claude to become a more important part of the latest toolkit, rather than a novelty.
(Image credit: Humanity)
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