London, May 28, 2025 (Globe Newswire) – British companies are making significant changes to how they work to increase and maximize ROI, according to a new study from EXL (NASDAQ: EXLS), the Global Data and AI Company. 86% of organizations have significantly changed their operating models to accommodate AI, and 39% have completely redesigned how it works. The following year, companies expect half of the process (50%) to include AI.
The 2nd Annual EXL Enterprise AI Survey: Driven Enforcement at Scale (UK Report) is based on a survey of 190 UK-based C-suites and other senior decision makers across the banking and finance, insurance, retail, utility and healthcare payer industries. The findings highlight the huge growth in Enterprise Genai implementations so far, but also warn of data quality issues, talent shortages and other obstacles that could reduce early progress as businesses move deeper into company-wide enterprise AI initiatives.
Below are some of the key findings from the report.
Financial Leading Claims: Leaders appear in the AI field, and the research defines these organizations as organizations that have developed AI capabilities in at least five of the seven common business functions analyzed in the report. Leaders were most likely to come from the banking and financial sector (18%), followed by utilities (16%), insurance (12%) and retail (10%).
Transform to enable AI in workflows: Organizations are developing new operating models to accommodate AI usage across enterprise workflows. Overall, 86% of UK companies have made significant changes to their operating models (47%) or have an enterprise-wide operating model (39%) that has been completely redesigned to integrate AI across the organization.
The barriers are still ongoing. AI investments continue to hiring barriers despite an average of £23.2 million per company. The biggest of these are cost or budget constraints followed by concerns about data privacy and security, and a lack of a clear AI strategy or vision. Furthermore, nearly 70% of companies say they have not yet achieved the data accessibility, efficiency, quality, consistency and transparency that AI needs to thrive in their organizations.
Companies aim to be the best way to scale AI. Overall, 88% of respondents say it is very or very important for the organization to expand its AI initiative next year. Executives ranked AI governance implementations (42%) and improved data quality and accessibility (42%) as their top priority.
Retailers eager to invest in large scale: Retailers are most likely saying they are making a huge increase in Genai (42%), followed by utilities (30%), banking and finance (24%), and insurance companies (9%).
“The only way a large company can truly leverage AI’s full potential is to integrate technology into its enterprise workflow,” said Anand “Andy” Logani, EXL’s Chief Data and AI Officer. “A well-executed, well-performed AI strategy has the ability to deliver unparalleled business value without disrupting core business functions.”
The full report, 2025 EXL Enterprise AI Study: Facilitating AI Execution with Sucle (UK Report) can be accessed here.
About exl
EXL (NASDAQ: EXLS) is a global data and AI company that delivers services and solutions that reform client business models, drive better results, and unleash growth at a rapid pace. EXL leverages data, AI and deep industry knowledge to transform companies, including some of the world’s leading industries, including insurance, healthcare, banking and capital markets, retail, telecommunications, media, energy and infrastructure. EXL was founded in 1999 with a core value of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have around 60,000 employees across six continents. For more information, please visit www.exlservice.com.
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