WhatFix launches AI agents to accelerate business outcomes for your enterprise

It is integrated into the product suite to accelerate user productivity and drive business performance outcomes.

At the heart of these agents is screensense, FIX’s proprietary AI technology that continually interprets both the user’s context within the application and the real-time intent of the user. This understanding enhances timely and relevant actions, such as triggering in-app guides, surfaceizing enterprise search results, displaying DAP nudges, and invoking third-party AI tools. By combining this contextual intelligence with the capabilities of whatfix AI agents, users can complete critical tasks faster and more accurately, and continue to focus on the outcome rather than navigate the constant changes throughout the enterprise software stack.

“While Gartner predicts software spending will increase in double-digit fees this year, driven by generative AI, but most companies still struggle to turn these investments into results.” “As AI investments increase across the enterprise software stack, many organizations are facing an increasing gap between software potential and real user impact. The AI layer is making this rapid change, putting users at risk of parareleases with too many changes and guidance. It’s faster than people can keep up.”

Whatfix ai agent – works with screensense:

The first three WhatFix AI agents (writing, insights, and guidance) will be available throughout the WhatFix product suite, transforming how enterprises create, analyze and guide in-app experiences. Equipped with Screensense, it interprets application context and user intent in real time, providing accurate and valuable actions that accelerate your work.

Authoring Agent: This agent removes friction from the content creation process by generating an experience within a fully configured app using simple natural language prompts such as pop-ups, walkthroughs, and advanced visibility rules. This allows training teams, applications and product owners and other responsible for creating guidance content, to be made public on a large scale without the need for technical expertise.

Example: Display hints when a user lands on a new dashboard. Simply add a prompt in natural language and the authoring agent generates content, applies targeting logic, and automatically styles it.

Insights Agent: This agent is a conversational interface that translates how users interact with product analytics data. This helps stakeholders between functions ask questions in natural language to reveal user behavior and drop-off patterns. These insights allow product owners to identify product features that need to be enhanced or adopted better.

Example: Ask a question like “How is the new workflow working?” The Insights agent returns a clear visual summary, highlights friction points, and then recommends the best step.

Guidance Agent: This agent provides accurate, AI-generated answers to the flow of work, distilling complex or long knowledge into short contextual summaries. It transforms how users access information, reduces time and supports dependencies. It is designed to support enterprise users who need to be clear and fast without switching tabs, reading long documents, or escalating to support.

Example: When a user searches for “Return policy exception” while working in an order management system, the guidance agent immediately surfaces a concise summary from internal documents within the application, without the need for a context switch.

Deeply embedded in digital adoption, product analytics, and mirrors, these agents form an intelligent layer that personalizes all user interactions.

“With Whatfix AI, we are heading towards a world where digital solutions are self-correcting, self-improving and personalising in real time, based on user intent. It’s not just automation,” said Laurentiu Bogdan, Director of Operational Excellence at Servier.

What’s next for whatfix ai

Building on leadership in digital adoption, WhatFix is expanding to AI-first products designed to provide measurable business impact. The company continues to promote its userization philosophy (entering technology in users’ services) by integrating intelligent automation, real-time discovery, and adaptation training into its product suite. These innovations aim to create a unified AI-powered experience that will help all users succeed, no matter how fast an enterprise system evolves. This trajectory is reflected in industry perceptions. WhatFix received the 2025 AI Breakthrough Award as “AI-Based Analytics Solution of the Year,” and along with the recipients to be announced in September, it was a finalist for the AI Awards “Best Use of AI for Learning.”

To explore whatfix ai agents and schedule a live demo, visit whatfix.com/ai

About whatfix:
WhatFix is an AI platform that drives the “userization” of enterprise applications. This is expanding to help companies maximize their digital investment ROI. Featuring a unique AI engine screensense, What Fix continuously interprets “application workflow context” and “user intent” to increase user productivity, ensure process compliance, and improve user experience across applications. The product portfolio includes Digital Recruitment Platform (DAP), Mirror Simulation Application Environment for Hands-On Training, and Product Analytics for No-Code Insights. With seven offices in the US, India, the UK, Germany, Singapore and Australia, WhatFix supports over 700 companies, including over 80 Fortunes, including Shell, Schneider Electric and UPS Supply Chain Solutions. It is supported by investors such as Warburg Pincus, SoftBank Vision Fund 2, Dragonia, Peak XV Partners, Eight Roads, and Cisco Investments. For more information, please visit the WhatFix website.

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