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NEW YORK — Deploying AI is a highly technical endeavor. IT systems must be ready for integration and data assets must be ready to power models. However, the real determining factor for the success of AI implementation in companies lies with humans.
According to , the tools employees want to use must support critical processes. Lakshman Nathan, Vice President and Chief Information Officer, Paramount.
“If AI works for businesses, it needs to work for everyone.” nathan said Thursday during a session at AI Summit In New York.
The entertainment company implemented a framework for in-house development and deployment of AI tools, with a focus on getting clear user feedback to address friction points. One guiding principle is that nathan He said the idea was not to intimidate employees, but to make them feel empowered.
“We invested time up front on how these tools should be used and how the data should be processed.” nathan Said.
paramount is betting on AI to improve productivity as it transforms its enterprise. company Completed Merger with Skydance Media early this year. This week, the company again recommended to shareholders: get warner bros discovery.
“Artificial intelligence is obviously going to have a huge impact on every business, and we’re going to leverage that here.” Paramount CEO David Ellison said inside Q3 2025 Attracts revenue november. David is the son of Oracle CTO Larry Ellison. “We obviously feel that working with cutting-edge technology, more traditional machine learning, is going to have a huge impact on how we do that. Search, record, discover, etc. work on the platform. Implementing these tools will improve the efficiency of your entire business. ”
But before broader tool implementation begins; paramount We launched a vendor management framework to ensure that tool providers meet a company’s desired security posture and governance requirements.
The framework provided senior executives with insight into patterns in AI usage within their organizations and highlighted areas where AI is not necessarily the best tool for the job.
“In fact, we have reverted many processes to simple (robotic process automation) rather than traditional AI.” nathan Said.
Promoting AI adoption
To introduce AI tools to employees, the company launched an internal roadshow to showcase targeted use cases focused on simplifying key tasks.
“That’s when hiring really started to pick up.” nathan Said. The conversations helped identify real-world pain points and often highlighted areas where configuration or other simple changes, rather than AI, were the solution.
As the team provided feedback, one major theme emerged: the need to automate data access. By automating the process of data collection, teams can now leverage AI for tasks such as summarization, Q&A, and decision-making.
“Data is the key to everything.” nathan Said.
In one successful use case, an internal AI bot captured the knowledge base of various employees within the company. paramount Connect your workflows to key systems.
“If we were unable to resolve the issue, we created a ticket and forwarded it to the appropriate team.” nathan Said.
The tool reportedly reduced support tickets with a low initial investment. nathan. The company currently operates around 40 different AI tools for business users.
“It required collaboration, experimentation, and a willingness to rethink operational processes,” he said. nathan. “Looking back, our early investment in governance paid off. It gave us the confidence to scale and set the foundation for what we do today.”
Disclosure: AI Summit is operated by Informa, which owns a controlling interest in Informa TechTarget, the publisher of CIO Dive. Informa has no influence over CIO Dive’s reporting.
